Local family-run auto shop receives top scores on annual assessment
Customers once again gave Rizzoli’s Automotive outstanding scores for customer service, according to recent American Automobile Association (AAA) evaluations.
For the second consecutive year, the Rizzoli’s Automotive shop in San Luis Obispo received a 100 percent Customer Satisfaction Award from AAA, and the Santa Maria shop got a 96 percent Customer Satisfaction Award. Of all the AAA Approved Auto Repair Facilities on the Central Coast, Rizzoli’s Automotive has won the most awards for excellent quality of work and customer loyalty.
“We are proud to consistently receive such high marks from this respected organization, and we are even prouder to offer such a high level of service to our customers,” said Rizzoli’s General Manager Kyle Rizzoli.
AAA identifies trustworthy, quality auto repair facilities across the nation as AAA Approved Auto Repair Facilities. These shops are held to very high standards and are continually screened and monitored to meet various requirements and maintain tough professional standards for customer service, equipment, training and cleanliness.
Every year, AAA evaluates and scores the customer satisfaction index for all AAA Approved Auto Repair Facilities. Each shop must maintain a 90 percent or higher customer satisfaction index to remain an approved repair shop. Customers are asked to evaluate the shop in areas of customer service, professionalism in solving problems, accuracy of estimates, service completion on promised date, and customer loyalty.
Emphasizing quality customer care for three generations, Rizzoli’s Automotive earns consistently high marks on the AAA annual customer satisfaction evaluation. Now in its third generation of family ownership, the family-owned local auto shop continues to emphasize excellent customer service and top-notch quality auto repair.
About Rizzoli’s Automotive
Rizzoli’s Automotive is the Central Coast’s leading auto maintenance and repair shop. The business has been family owned and operated for three generations and continues to provide personal service, exceptional car care and a professional, comfortable environment. For more information, visit www.RizzolisAutomotive.com.