Contact Us
This page tells you how to reach the editorial team behind Best Online Casino NZ, what we can realistically help with, and where to go instead when your question is about a casino account rather than our reviews. We publish comparisons of offshore online casinos available to players in New Zealand, so the fastest route to an answer often depends on whether the issue sits with us or with the operator.
How to reach the editorial team
The simplest way to get in touch is by email at [email protected]. Write in plain English, include the page you are asking about, and tell us what outcome you are after — a correction, a clarification, or a general question about how something works. We aim to reply within two working days, and we read everything that arrives, including messages we can't act on.
We are a small editorial operation rather than a call centre. There is no phone line and no live chat, and we don't hold accounts, balances or personal records for any casino. That limitation matters, because it decides which of the questions below we can answer.
What to include so we can help first time
- The page or casino you are writing about, by name.
- What you read and what you believe is wrong or unclear.
- A link or screenshot if you are reporting an out-of-date bonus term.
- Whether you want a reply, or are just passing information on.
Please don't send us account numbers, passwords, copies of ID documents or card details. We never need them, and we will delete anything of that kind that arrives.
What we can and can't resolve
| Your question | Who handles it |
|---|---|
| A bonus term on our site looks wrong or outdated | Us — send the page and the detail |
| A withdrawal is delayed or pending | The casino's own support team |
| Identity verification (KYC) documents rejected | The casino — they hold your file |
| A deposit didn't arrive | The casino, then your bank or card issuer |
| You want a limit, time-out or self-exclusion | The casino's responsible-gambling tools |
| Feedback on a review, or a site you'd like covered | Us |
| Advertising, partnership or media enquiries | Us, marked clearly in the subject line |
A note on how we make money
Some links on this site are commercial, and we may earn a commission when a reader signs up with a casino we list. That arrangement funds the research but does not buy a position, a rating or a favourable write-up. Rankings come from our own assessment, and any operator we cover can be moved down or removed if what we find changes. You can read more about who we are and how the site is run on our about page.
Getting hold of the casinos we list
Most reader questions are really operator questions. Every site we cover runs its own support desk, and going straight there is faster than going through us. Below is how we'd approach contact with three of the higher-ranked sites on our list, along with the headline welcome offer each promotes and the sort of thing worth raising with them directly.
LuckyDreams
LuckyDreams sits at the top of our current list because its welcome package and game library are both unusually broad for a site accepting New Zealand players, and its bonus terms are set out clearly enough to check before you commit. The advertised offer is up to $10,000 plus 500 free spins, which is a staged package rather than a single lump: the headline figure assumes deposits across more than one instalment, and wagering requirements, expiry windows and maximum cashout caps apply to both the cash and the spins. Read those terms on the operator's own page before depositing, because they are the operator's to change, not ours.
Worth contacting them about: bonus eligibility on your preferred deposit method, and whether your chosen game category contributes fully to wagering. The limitation to be aware of is that a headline of this size is only reachable by depositing a great deal of your own money across several steps — most players will engage with the first tier only, and should judge the offer on that tier alone.
VegasNow
VegasNow earns its place for a live-dealer and pokies mix that suits players who want both in one account, with a welcome offer of up to $8,000 plus 500 free spins, again tiered and subject to wagering, time limits and cashout caps. If you are contacting them, the two useful questions are the minimum deposit that unlocks the first tier and the withdrawal limits that apply once a bonus has been cleared.
The trade-off: live-dealer tables typically contribute little or nothing toward wagering requirements at most casinos, so a player who intends to spend the bonus at the tables may find progress slower than expected. Check the contribution table before you claim.
LetsLucky
LetsLucky is the more modest option of the three, promoting $4,500 plus 300 free spins, and that is part of why we rate it — the smaller headline tends to come with conditions a casual player can actually meet. Support contact is the place to confirm free-spin value per spin, the game the spins are locked to, and any cap on winnings converted from spins.
The limitation is simply range: a smaller package means less cushion if you like longer sessions, and players chasing the largest advertised figures will look elsewhere on our list. It suits a reader who prefers clear terms over a big number.
Comparing the offers you might be writing to us about
These are the advertised headline packages only, as promoted by each operator in the currency it markets to New Zealand players. Wagering requirements, expiry dates, maximum cashout limits and game-contribution rules apply to all of them and are set by the operator.
| Casino | Advertised welcome offer | Our editorial rating |
|---|---|---|
| LuckyDreams | Up to $10,000 + 500 free spins | 10.0 |
| VegasNow | Up to $8,000 + 500 free spins | 9.9 |
| LetsLucky | $4,500 + 300 free spins | 9.8 |
| Just Casino | Up to $5,000 + 400 free spins | 9.7 |
| LuckyOnes | Up to $20,000 + 500 free spins | 9.7 |
| Lukki | Up to $4,000 + 300 free spins | 9.7 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.5 |
| Kingdom Casino | 600% up to $19,000 | 9.5 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.4 |
| 22bet | 100% up to € / $ 122 | 9.4 |
These are our own editorial ratings, not customer-review scores, and they reflect research rather than testing.
Money questions we're often asked
Reading our reviews costs nothing. The money side belongs entirely to the casino you choose, and it is the subject of a large share of the mail we get. In general terms, offshore casinos serving New Zealand players tend to accept card payments, e-wallets, bank transfers and, at some sites, cryptocurrency. Each method carries its own minimum and maximum deposit, its own withdrawal timeframe and, in some cases, a fee or a currency-conversion cost where the account is not held in NZD.
- Before depositing: confirm the minimum that qualifies for the bonus, and whether your method is excluded from bonuses.
- On withdrawal: expect identity verification first — photo ID, proof of address, sometimes proof of payment method — and expect processing to take longer the first time.
- On limits: check daily, weekly and monthly withdrawal caps, which are often the real constraint on a large win.
- On currency: if the site settles in another currency, your bank may add a conversion margin on both the deposit and the payout.
We can explain how these mechanics usually work. We can't chase a payment, override a limit or influence a verification decision — only the operator can do that.
What the sites we cover actually offer
If you are writing to ask what a particular casino has, the catalogue at these sites generally breaks into a few clear categories. Online pokies make up the bulk, spanning classic three-reel machines, video slots with feature rounds and progressive jackpot titles; RTP percentage and volatility are the two figures worth checking on any pokie, and both are usually shown in the game information panel. Table games cover blackjack, roulette, baccarat and poker variants. Live dealer rooms stream real tables with human croupiers and generally run longest in the evening in New Zealand time. Many sites add instant-win and crash-style games alongside these.
Alongside the casino floor, most of these operators also run sports betting, and some add virtual sports or esports markets. Those sections work differently: odds rather than RTP, settlement after an event rather than instantly, and separate bonus terms that usually can't be combined with a casino welcome offer. If you have a question about a sportsbook promotion, direct it to the operator, as our coverage here focuses on the casino side.
Eligibility, licensing and responsible gambling
You must be at least 18 to open an account at any of the casinos we list, and operators verify age and identity as a condition of paying out. The sites covered on Best Online Casino NZ are offshore operators licensed outside New Zealand; each holds its licence from its own overseas jurisdiction, and the licensing details and verification link are published in the footer of the operator's own site. We encourage readers to check that footer themselves rather than take anyone's word for it, including ours. Because these are offshore businesses, New Zealand consumer and gambling authorities do not supervise them, and any dispute is handled under the terms of the operator's own licence.
Every reputable site offers deposit limits, loss limits, session reminders, time-outs and self-exclusion inside the account settings. If you want those applied, set them with the operator directly — we have no ability to restrict an account on your behalf. Our responsible gambling page sets out the tools in more detail and lists New Zealand support services, which are free and confidential. The rules that govern use of this site are on our terms and conditions page.
Corrections and suggestions
Bonus terms change without notice, games move between providers, and payment options come and go. If you spot something on our pages that no longer matches what the operator publishes, tell us and we will check it against the source and update the page. Reader corrections are one of the more reliable ways we catch changes early, and we would rather hear about a small discrepancy than miss it.
Suggestions are welcome too — a casino you think deserves a look, a comparison criterion we have not covered, or a section of the site that was hard to follow on a phone. We can't promise every suggestion turns into a page, but each one is read.
Common questions about contacting us
How long will a reply take?
We aim to respond to email within two working days. Messages sent over a weekend or a public holiday in New Zealand are usually picked up the following working day.
Can you help me get a withdrawal released?
No. We have no access to any casino's systems or accounts. Contact the operator's support team, keep a record of what you send, and escalate through their complaints process if it stalls.
Do you take payment to rank a casino higher?
No. We may earn commission from links, and that is disclosed above, but position and rating are editorial decisions.
Will you pass my details to a casino?
No. We don't share reader correspondence with operators, and we don't ask for account credentials or identity documents.
Can you tell me which casino will pay out the most?
No one can. Outcomes are random and every game carries a house edge. What we can do is explain how RTP, volatility and wagering terms differ between sites so you can compare on the things that are actually knowable.
Choosing where to write first
If the question is about an account, a payment or a limit, the casino's own support desk is the right first stop and will nearly always be quicker. If it is about something we have published — a bonus figure, a rating, a missing detail, or a page that reads badly — send it to [email protected] and we will take a look. Either way, take the time to read the operator's terms before you deposit; most of the frustrations readers describe to us trace back to a condition that was published but easy to miss.